Information

The following services are provided to all visitors:

• Store Information
• Automated Teller Machine 
• Wheelchairs
• Lost and Found
• Family Restrooms
• Security Assistance
• Transportation Assistance
• Strollers (NOT CURRENTLY AVAILABLE DUE TO COVID)

Guest Services

Guest Services is located on the upper level in Center Court, near the escalator. 
For more information, please call (515) 225-3631 or email us at info@valleywestmall.com

Mall Walking

Mall walking is allowed Monday-Saturday: 9am to 7pm and Sunday: 11am to 6pm. (we do not stay open later for walking) Our main doors at times will open prior to that for employees and scheduled appointments in salons or eye care locations, however we ask that you refrain from entering for walking until the listed times. 

Play Area for Kids

The Enchanted Kingdom Play Center sponsored by State Savings Bank. Children 42” and smaller are welcome to kick off thier shoes and play with all of the enchanted creatures including a sea serpant, frog prince and dragon. The State Savings Bank Play Center is located on the lower level of the South Court. 

Automated Teller Machine

It is located on the upper level in Center Court near Guest Services.

Strollers (TEMPORARILY UNAVAILABLE DUE TO COVID)

Strollers are available for your convenience at a small fee. Single, double and infant strollers are available at Guest Services. Complimentary wheelchairs may be also checked out at Guest Services.

Family Restrooms

Located on the upper level, near J C Penney. Nursing room and lounge area are also available. Physically challenged accessible.

Security Assistance

Public Safety Officers are available for customer/mall employee escorts to and from vehicles.